General terms and conditions
1 - Scope of Application
These general terms and conditions of sale (GTCS) apply to all sales of products made by the company Growy and Tasty (hereinafter “the seller”) on its website www.growyandtasty.com (hereinafter “the site”). Accordingly, the parties agree that their relationship shall be governed exclusively by these terms and conditions, to the exclusion of all other terms and conditions.
Furthermore, the seller reserves the right to modify these GTC at any time and without prior notice.
2 - Products
The products offered for sale on our site include food products, beverages, handicrafts and cosmetics. These items are mainly sourced from small local producers and artisans in Greece. We also reserve the right to add other product categories as opportunities arise.
The seller undertakes to supply quality products that comply with current standards. Please note that the photographs and illustrations on the site are non-contractual.
3 - Prices
Product prices are displayed on the site in euros, all taxes included (VAT), excluding shipping costs. Furthermore, the seller reserves the right to modify its prices at any time and without prior notice. However, it undertakes to invoice the products at the price in force at the time of validation of the order by the customer.
L'achat peut être effectué directement sur le site internet. Une fois votre commande passée, vous recevrez un email de confirmation récapitulant les détails de votre achat.
Customers can place orders on the site 24/7. To do so, they must fill in their shopping cart and complete an online order form. This includes the requested information and the choice of a payment method. In addition, validation of the order by the customer implies acceptance of these GCS.
The online sales site reserves the right to refuse any order from a customer with whom a dispute exists.
5 - Payment
Products can be paid for by credit card, PayPal, Google Pay, Apple Pay.
We reserve the right to add other payment methods as we go along. Transactions are secured according to the latest standards in force. The customer guarantees to the seller that they have the necessary authorizations to use the chosen payment method. The seller reserves the right to suspend any order and delivery in case of refusal of payment authorization by credit card from officially accredited organizations or in case of non-payment.
6 - Order cancellation and modification
Cancellation :
Cancellation of orders is possible, provided that the order is not already being shipped. In the event of a refund request, it is important to note that transaction fees charged by bank service providers, if these have already been invoiced to us, cannot be refunded. All cancellation requests must be made via the contact form or by WhatsApp, indicating the order references.
Modification :
If you would like to make a change to your order, please send us a request with your order details via the contact form or WhatsApp. We’ll get back to you as soon as possible and make the requested change, provided the order has not yet been dispatched.
7 - Delivery
The products are delivered to the address provided by the customer during the order. The seller undertakes to deliver within the timeframes specified by the carrier, depending on product availability, but cannot be held responsible for delays or delivery errors caused by the carrier. Delivery times are provided for informational purposes only and are not guaranteed. Shipping costs are the responsibility of the customer and are indicated during the ordering process.
8 - Complaints
For any complaint, the customer must make the complaint via our contact form. In addition, the customer has a period of 2 days from receipt of the products in which to make a complaint.
9 - Right of withdrawal
In accordance with the legal provisions in force, the customer has a period from receipt of the products to exercise his right of withdrawal. The costs of returning products are the responsibility of the customer.
10 - Legal warranties
The customer benefits from legal guarantees of conformity and hidden defects. In the event of a defective product, the customer must inform the online sales site within 48 hours of receipt of their order.
11 - Protection of personal data
The seller undertakes to protect the personal data of its customers in accordance with the General Data Protection Regulation (RGPD).
The data collected (name, address, e-mail, telephone, payment information) is used to process orders and improve the customer experience. It will not be sold or passed on to third parties without the customer’s prior consent, except in the context of service provision.
Customers have the right to access, rectify, delete and port their data. They may also object to the use of their data for prospecting purposes, by contacting the seller via the contact form or by e-mail.
12 - Disputes
In the event of a dispute, the parties undertake to seek an amicable solution. Failing this, the competent courts will be those in Greece.
